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AI · SaaS · Contact Centre
ConnectAI
B2B SaaS AI-powered contact centre platform
The problem
Contact centres rely on fragmented tooling for calls, chat, and CRM — agents switch contexts constantly, and AI capabilities are bolted on rather than built in.
The solution
A unified B2B contact centre platform with AI-native workflows: real-time call intelligence, collaboration tools, and tenant-isolated multi-channel management.
Key capabilities
- —Real-time AI call intelligence (Gemini 2.5 Flash)
- —LiveKit-powered SFU voice calls
- —Multi-channel: voice, chat, Firestore collab
- —Tenant-isolated multi-org architecture
- —AI copilot with route-keyed deduplication
System outline
- —React + Vite frontend
- —Node.js/Express multi-tenant backend
- —LiveKit SFU for real-time calls
- —Firebase Firestore for collab/chat